Job Purpose

Professionally respond to customer calls and act as a single contact point for the customers of A&H, Personal Lines PC. Help resolve issues to serve customers better

Competencies and Experience

• Graduate from a recognised University.
• Select One post-graduate degree in area of expertise.
• 1-2  years professional experience in a Call Center as an Agent.
• Very good  written and oral skills in English & preferred second language Arabic / Hindi.
• Very good interpersonal skills.
• Good analytical skills to be able to interpret data.
• Good problem solving skills to identify and resolve problems.
• Basic project management skills to manage own projects and tasks.
• Basic leadership skills.
• Good presentation skills.
• Very good computer skills in MS Office, particularly in MS Excel.

Key Responsibilities

• Business Strategy & Results
• Handle all inbound calls related to customer queries
• Maintain and improve performance standards
• Manage customer expectations and work in close coordination with all stakeholders
• Promote new products and identify opportunities to cross sell
• When needed meet and interact with the customers
• Handle customer complaints
• Rescue cancellations
• Tap Cross sell and up sell opportunities
• Business Support
• Interacting with A&H and Personal Lines Profit Centers, Branches, Claims department and Customer Service Officers across Arabian Countries in order to effectively deliver the benefits of the Call center.